VA Southeast Network launches Tele-Emergency Care Program for veterans

ATLANTA – The VA Southeast Network (VISN 7) announces the launch of the Tele-Emergency Care Program designed to provide veterans with same-day care for a wide variety of injuries and illnesses from the comfort of their home. Facilitated by the VISN 7 Clinical Contact Center, the program aims to enhance access to emergency medical care for South Carolina, Alabama and Georgia veterans, ensuring timely and efficient treatment regardless of their location.
Tele-Emergency Care can help treat many common conditions such as:
-Minor cuts, scrapes, rashes and skin irritations
-Tick, insect and spider bites
-Common cold, cough and flu symptoms
-Headaches
-Sprains, back pain and joint pain/stiffness
-Pink eye
-Urinary tract infections
-Upset stomach and constipation
The program leverages advanced telehealth technologies to connect veterans with healthcare professionals in real time. This service is particularly crucial for veterans living in remote or underserved areas, where access to emergency care can be limited. By using secure video conferencing and digital communication tools, the program enables veterans to consult with emergency care specialists from anywhere, reducing the need for travel and ensuring prompt medical attention.
"We are committed to supporting our veterans and improving their access to quality healthcare," said VA Southeast Network Director Dr. David Walker. "This program is a testament to our dedication to providing veterans with the medical care they deserve, wherever they may be."
The Tele-Emergency Care Program is staffed by a team of experienced emergency physicians, nurses and support personnel trained to handle various medical emergencies. The program also includes integrated care coordination, ensuring that veterans receive follow-up care and support after their initial consultation.
In addition to providing emergency care, the Clinical Contact Center provides veterans with additional choices for meeting their clinical, pharmacy, scheduling and administrative needs. It streamlines the patient journey, ensuring prompt and accurate healthcare needs assessments. This provides the right care at the right time, enhances patient outcomes and contributes to a more efficient and responsive healthcare system.

TO CONTACT TELE EMERGENCY CARE FOR VETERANS

The VISN 7 Clinical Contact Center can be reached at 1-855-679-0214. When a veteran calls the number and selects option three, a nurse will evaluate the patient’s symptoms. If needed, the veteran will be transferred to Tele-Emergency Care for immediate assistance. Tele-EC hours of operation are 8:30 a.m. to 4 p.m. Monday through Friday.